Library and Information Association of New Zealand Aotearoa
Te Rau Herenga O Aotearoa

Thriving Under Fire

LIANZA has partnered with Thriving Under Fire (TUF) to deliver this online course providing solutions to workplace communication challenges such as handling complaints and resolving conflict.

Course content

TUF has been very successfully training people to deal with difficult customers for the last 15 years, with John Faisandier as the principal facilitator. In 2013 TUF Online was created to reach a wider audience.

The Thriving Under Fire online programme provides solutions to workplace communication challenges. It will help you to:

  • handle complaints well

  • manage angry situations

  • develop personal resilience

  • build better customer relationships

Enhance your ability to resolve conflict, hold difficult conversations, communicate clearly, confront courageously, and work cooperatively.

Course format

The TUF course is practical, effective, relevant and action oriented. The online course is available for you to complete at your own pace, wherever and whenever you want - just like our other online courses.

The course consists of 15 chapters and TUF recommend doing just one or two at a time. A chapter takes between 5 and 12 minutes to work through.
Total time to complete the course is between 2 and 3 hours doing the programme slowly.

Course cost

If you are a LIANZA member, you can register for the online course at the special discounted rate of $125 (including GST) per registration.
If you are not a LIANZA member you can still register for the course for $195 (including GST).


To register for this Thriving Under Fire course, go to:

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