Team Leader – Engagement and Learning Support

Ngā Puna Mātauraka | Library

  • Full-time at 37.5 hours per week (1.0 FTE). Monday to Friday 8.30am-5.00pm
  • Continuing (i.e. permanent) position

Āu Mahi | What You Will Do

The Puna (Library) seeks an enthusiastic Team Leader to provide excellent leadership and coaching for a diverse and passionate library team, ensuring that customer satisfaction levels and service targets are reached and maintained. As one of two Team Leaders, you will lead and identify areas for potential improvements for on campus and online engagement for the Engagement and Learning Support team and work across the library and wider organisation as needed to implement solutions. You will be passionate about coaching and professionally developing team members and will lead learning and development initiatives aimed at improved technological capability of the team. You will successfully collaborate with colleagues and providers to deliver great customer service and achieve operational objectives. Whether it’s analysing reports, championing te reo Māori, evaluating new technology, coordinating events, locating missing items or solving problems, good communication and time management skills are a must, as you will always have more than one task on the go at any given time.

Mōu | Who You Are

Naturally, you will have a practical, empathetic ‘can do’ leadership approach and a passion for delivering quality online and on campus services in an academic library. To be successful in this role you will ideally have the following:

  • Minimum of five years professional work experience (preferably in a library) including:
  • Providing services to diverse groups
  • Project management exposure
  • Managing communication strategies across multiple stakeholders
  • Recognising Te Ao Ngāi Tūāhuriri – values, tikanga (processes), kawa (rules) of cultural practice and traditions and valuing Te Reo Māori
  • Experience of leading and managing teams, including selection, recruitment, training, supervision, change management, performance management and development
  • Experience dealing with a range of public enquiries and stakeholder relationships
  • Excellent computer literacy skills, with proven ability to learn and grow knowledge for relevant software and technology
  • Excellent interpersonal and communication skills
  • Experience in service evaluation and improvement
  • Proven ability to work collaboratively and independently, and demonstrate a high level of initiative

Mahi Ngātahi | Who You Will Work With

You will work alongside a diverse professional Library team who provide a range of services, resources and expertise that support undergraduate and postgraduate learning and teaching, and that enhance world leading research and innovation. They do this through the provision of information resources; reference and information services; digital literacy programmes; e-learning support and academic liaison; research support including repositories; Māori and Pacific support and through our heritage collections.

For more information about our team, please visit us @ UC Library

Ngā Painga o UC | Why UC

Tangata Tū, Tangata Ora – Engaged, Empowered, Making a Difference.

Our values are manaakitanga, whanaungatanga and tiakitanga at Te Whare Wānanga o Waitaha and these uara (values) guide our decisions and behaviour. Our values provide a roadmap for how we do things, affirming our commitment to the oranga (health, safety and wellbeing) of our students through mana-enhancing pastoral care and support. Ngā Uara (our values) challenge and inspire us to be the best we can be. They make UC a great place to work and study.

We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.

We offer a range of fantastic benefits including flexible work practices, study opportunities and generous superannuation and leave provisions. For more information, please visit us:

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit

The closing date for this position is: Sunday 29th May 2022 (midnight, NZ time)

Please note, applications may be reviewed as they are received, and interviews may take place prior to the close date.

Pēhea te tono mai | How You Apply

Please click “Apply” and include a cover letter and resumeWe do not accept applications by email, however, we are happy to answer any queries at

Due to current border restrictions, you must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role. If you hold a valid work visa and are physically present in New Zealand then you may also be considered.