Learning Resources – Pūmanawa Akoranga
- Part-time at 30 hours per week (0.8 FTE)
- Continuing (i.e. permanent) position
What You Will Do
In the role of Library Assistant, you join a dynamic, people focussed team. You have the chance to enhance student success by providing front facing customer services for the Library including close collaboration with other providers to ensure a seamless service to students. Services include the online and physical customer support to on-campus and distance students, staff and community.
You will also assist with the maintenance and good order of learning environments, and collections within the libraries, provide a safe and welcoming environment for library users, support blended online learning, and contribute towards campus-wide library services.
The shift pattern for this role will include some evening and weekend hours. Please note, these hours will change outside of the Academic Year.
Who You Are
You will have a minimum of NCEA 3/National Certificate (NZQA Level 3) or equivalent (e.g. Bursary or Old Trade Certificate) qualification with at least 2 years work experience in a Library, office or customer service environment. You will have demonstrated experience and knowledge of organising and finding information in libraries. Naturally, you will have the ability to communicate with a range of stakeholders including Māori and Pasifika, and your excellent communication and interpersonal skills will successfully build trust and rapport. It is likely that you have a front line service, marketing or sales background with the ability to use social media and relevant application software to advance engagement initiatives.
Who You Will Work With
The Library Customer Services team is underpinned by a conceptual framework of Ngā Pou e Toru (portfolios). The Pou enable the customer services team to strive for excellence in three key areas which support undergraduate and postgraduate learning and teaching:
- Engagement: Understanding our customer experience and changing needs, and working collaboratively with other teams to achieve outcomes.
- Environment: Providing our customers with fit for purpose environments (physical and digital) to succeed.
- Services: Delivering quality support services with care and effectiveness.
The University of Canterbury is committed to promoting a world-class learning environment through research and teaching excellence, and has a vision statement of “People Prepared to Make a Difference”. You will have the opportunity to work alongside members of a diverse academic community and enrich your own professional and personal development.
For information about the range of fantastic benefits that UC offers including flexible work practices, study opportunities and generous superannuation and leave provisions, please visit us: http://www.canterbury.ac.nz/joinus
The closing date for this position is: Wednesday, 18th September 2019
Applications for this position should include a cover letter, resume and any additional attachments combined into one document and submitted through the online application process. Unfortunately we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to WorkatUC@canterbury.ac.nz
You must have New Zealand or Australian Citizenship/Permanent Residency or a valid visa that allows you to work in New Zealand to be considered for this role.
The University of Canterbury is an EEO employer and actively seeks to meet its obligation under the Treaty of Waitangi.