Library and Information Association of New Zealand Aotearoa
Te Rau Herenga O Aotearoa

Marketing and communication

PCI Webinars

PCI Webinars are an American based company that have an extensive range of webinars covering a multitude of library and management related topics on their website.  These cost from $59 NZD for access to a single webinar to $299 for a six month subscription to the site.

Looking past your nose: Being future ready

Recently I went to Auckland to see my son off to Korea to take up a post-graduate scholarship. It did not work out as planned when our car was written off on the Southern Motorway. Luckily no one was hurt, although it was a close call. The problem was a mattress in the fast line of the motorway. Drivers were not looking far enough ahead to see the danger and when they did see it they were not reacting appropriately. So how does this belong in a column for librarians? I think we are sometimes so focussed on the road directly in front of us, that we cannot see what is further up the road.

Great customer service requires committed library staff

“The customer comes first” is a common adage that espouses the principle of providing a product or service that the customer values, of being customer-focussed. The customer must come first, because they ultimately determine how long you stay in business - they pay the bills, including your wages.

Kim Salamonson - Ten things a library can do to boost their web presence without breaking the bank

Blog! The tools are free. Blog internally and externally. Promote your stuff to your users. Promote the library to the staff. Bring out your staff's hidden creativity. It's time well spent.

Use Facebook to reach the next generation of Library users as well as the wide age spread of users currently using it. Good way to engage and audience.

Send out your Web content via RSS. Not everyone may know what's up with RSS but they soon will. 

Kim Salamonson - Using community participation to create and preserve local history knowledge in community archives and heritage collections

Kim Salamonson conducts his talk at the 2014 LIANZA conference in Auckland on involving the community in developing collections.

Jane George - Watch your community grow with book discussion groups and book group kits

Jane George conducts her workshop at the 2014 LIANZA conference to teach librarians the ins and outs of book groups.

Lisa Salter - Public and School Library Partnerships

Lisa Salter presents her paper to the 2014 LIANZA conference in Auckland on strengthening networks between different library types.

Christina Muaiava and Judy McFall-McCaffery - Connecting through music and dance - The pacific experience

Christina Muaiava and Judy McFall-McCaffery conduct their workshop on using music and dance to engage and connect difference library communities.

Stephanie Houpt - Was it good for you? Customer satisfaction and impact of a literature search service

Stephanie Houpt presents her paper to the 2014 LIANZA conference in Auckland on how literature search services impact customers

Janet Copsey: Up-scaling connections

Janet Copsey presents her paper to the 2014 LIANZA conference in Auckland on developing connections in library services

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