Customer Services Librarian

  • Bring your customer service experience
  • 3 x permanent part-time roles (24 or 32 hours)
  • Work in our Arapaki and Te Awe libraries in the CBD

Kia mahi ngātahi mō Pōneke mō tōna āpōpō | Working together for Wellington’s future

Contribute to your local community and Wellington City

Forget outdated ‘librarian’ stereotypes – we are looking to draw out a diverse range of applications from people who are friendly and adaptable to reflect our diverse communities and deliver 21st century library services. This entry level opportunity does not require previous library experience or qualifications – we are interested in talking to anyone with a passion for our community, helping people and the many different ways modern libraries can support them. Library skills can be learned by anyone, and a career in the profession is our dream for you!  

The roles

We have three permanent, part-time roles available as follows:

Role 1: Arapaki 32 hours

  • Tue       9.45am-6.15pm
  • Wed     9.45am-6.15pm
  • Thu       9.45am-6.15pm
  • Sat        9.00am-5.30pm (at Te Awe)

Role 2: Arapaki 32 hours

  • Fri         9.45am-6.15pm
  • Sat        9.00am-5.30pm (at Te Awe)
  • Sun       9.00am-5.30pm (at Te Awe)
  • Mon     9.45am-6.15pm

Role 3: Te Awe 24 hours

  • Sun       9.00am-5.30pm
  • Mon     4.15pm-8.15pm
  • Tue       4.15pm-8.15pm
  • Wed     4.15pm-8.15pm
  • Thu       4.15pm-8.15pm

The usual starting salary for a Customer Services Librarian is $26.07 per hour ($54,374.57 per annum, pro rata)

Te Wero | The Challenge 

This role delivers forward-facing customer service at Library and Community Spaces facilities. You will be part of the team that enables the lifelong learning journey of our community members, supporting customers to use a broad range of digital and physical services and collections. You will demonstrate manaakitanga in all interactions and work to create spaces that are welcoming and inviting; you will celebrate the diversity of our community in the range of services, resources and events that our public have access to. Together we will offer our Libraries and Community Spaces as Ngā Puna Kōrero/Springs of Conversation – where the public connect, share, and contribute.

About You 

  • You will have a good level of physical fitness
  • You are a positive, respectful and collaborative team player who provides exceptional customer service, and places people at the heart of everything you do
  • Excellent verbal and written communication skills are important to build rapport with all ages and a diverse local community
  • You take pride in being flexible, motivated, well-organised and having an eye for detail
  • You have some familiarity with public libraries and the services we offer
  • You will be tech savvy – not an expert, but confident in using standard online tools, media and common digital technologies  
  • You will be happy to do your fair share of work returning or shelving books
  • You will be resilient and able to deal with difficult situations with customers if needed
  • Actively on a te reo journey, and contributing towards an uplift of visibility and use of te reo and te ao Maori in the workplace are an advantage
  • STEAM (science, technology, engineering, art, and maths) literacy skills are an advantage

We can offer you 5 weeks annual leave, a friendly and supportive team culture, study leave, support for continuing your te reo journey and we have a strong commitment to health, safety and wellbeing. We encourage our people to give everything in the customer service role a go, where possible, and there are career pathways across a range of Council teams.

Applications close 31 January 2023. All applicants must have the right to work in New Zealand and be prepared to obtain and maintain a Police Vetting check.  

If you have questions, please contact Jane Brooker, Service Manager,37891.html