Our Libraries and Community Spaces are ‘people places’. They are among the most visited places in Wellington, and our mission is to impress customers with entertaining and informative library experiences. Our libraries are vibrant destinations to read, listen, study, do business, learn, discover, create, engage local community and spark imagination. As our community’s needs and aspirations continue to evolve, we need to be in step, designing continuously improving library services.
We are looking for a Coach to join our Libraries and Community Spaces network, as part of Council’s Arts, Culture & Community Services team. The position works closely with the other coaches in the Te Rōpū Raranga cluster and reports to the Team Leader. This position is based in the Te Awe (Brandon Street) library as part of a cluster including Arapaki, Brooklyn and Wadestown libraries and the Wadestown Community Centre. You will be responsible with the other Coach positions for leading and coordinating day-to-day frontline customer services. This means supporting and guiding team members to anticipate customer needs and work together to problem solve and be creative, agile, and resilient. This role is focused on team and individual coaching, coordination & development as well as portfolio and project work to support the wider network.
You will need demonstrated leadership ability, effective communication skills and a customer service focus. The position requires the ability to work collaboratively internally and externally, with an outward-oriented customer and community focus.
This is a permanent full-time role, worked either Tuesday to Saturday or Monday to Friday. The role requires a high level of commitment and flexibility. A tertiary qualification and experience working in libraries or related sectors is essential to manage the day-to-day operations of the library. Strength in library technology competencies will be an advantage. Knowledge and experience of te reo, tikanga, and kaupapa Māori may also be an advantage.
The successful applicant will be eligible to work in New Zealand, and hold a position of trust with the Council, and therefore be prepared to undergo a police record check if short-listed. If you would like to find out more please contact the Team Leader, Jane Brooker (firstname.lastname@example.org or 027 6299351).
All applications must be submitted online. Applications for this role will close Sunday 14 March 2021.