Library and Information Association of New Zealand Aotearoa
Te Rau Herenga O Aotearoa

BOK 3 Information Needs & Design

What is included in BoK 3?

  • Identifying and evaluating customer needs
  • Designing and delivering information services

Note – focus on the information you provide, not the technology you use to provide it.


When reflecting on your activities, ask yourself - 'What did you learn or practise in this area?'  'How did this impact on your work?'  'What did you do as a result of the activity?'


Some examples of activities include:

  1. Attending a customer service seminar
  2. Developing a cataloguing policy for a special collection in response to customer needs
  3. Evaluating the needs of new students and offer a course to fill this need
  4. Creating and delivering a presentation on using library collections
  5. Investigating and/or using new methods of delivering information services such as Augmented Reality and Virtual Tours
  6. Liaising with the Māori community to identify information needs (rangatiratanga, te reo)
  7. Writing a booklet on recently published, high quality children’s books for school libraries
  8. Preparing reading lists in response to customer feedback (not suitable for management level roles)
  9. Rearranging the layout of the collection in response to changing needs
  10. Reconfiguring the physical environment
  11. Developing and implementing culturally appropriate services


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