Assistant Librarian

  • Position: Assistant Librarian
  • Division: Community Services
  • Location: Frankton, Queenstown Lakes
  • Reports to: Team Leader, Frankton Library

Queenstown Lakes is a unique district with population and economic growth, coupled with an international reputation as a tourist destination that is unmatched. It has a relatively small number of residents (approximately 38,000 in 2018) but experiences 2 million + visitors every year.

The Queenstown Lakes District Council has a central role to play in maintaining and enhancing the quality and liveability of the outstanding environment of the district.  It also has a central role in development and regulation and provides high quality services and infrastructure to residents and visitors; managing the district’s parks, trails, libraries and recreational facilities; enabling sustainable development through consenting services; and regulating local activities.. 

The 2018-2028 Ten Year Plan aspires to create momentum in a range of areas through a focus on three peaks – enduring landscapes, bold leadership and strong and diverse communities. The 2018/2019 Annual Plan provides for a total of 380+ council staff.

QLDC has a network of eight libraries in the district and a partnership relationship with libraries in Central Otago.  The mission of the Central Otago / Queenstown Lakes (CQ) Libraries is to provide the highest quality library services to fulfil the informational, educational, recreational and cultural needs of the community.  It is to provide a co-operative system of services for the diverse community of Libraries in the Central Otago and Queenstown Lakes Districts; to facilitate the sharing of resources among Libraries for the benefit of all; and to develop Library services beyond the scope of the individual member Libraries.

The Libraries are integral to the delivery of community services across the district and are an important interface between QLDC and the wider community.


The position of Assistant Librarian requires a person qualified and experienced in the library profession. This person will facilitate access to Library services and collections by providing technical services, including acquisitions, cataloguing and serials management and interloans.  The role will also encompass circulation tasks to include: a combination of handling enquiries from the public; issuing and returning library materials; general shelving duties; maintaining borrower records and holds within the library management system; and supporting the team.  The Assistant Librarian ensures customers receive accurate information and the service they require promptly, and in a friendly and professional manner.  The focus of the role is on the provision of a positive customer experience at all times, both internal and external. 

This role has both district and branch level responsibilities.  The Assistant Librarian will support the Collections Librarian, the Acquisitions Team and the local branch Team and will collaborate with the wider QLDC library and organisational teams.


Customer Service Focus

  • Always be helpful, respectful and responsive
  • Assist customers with information enquiries
  • Assist with troubleshooting and problem-solving
  • Queries and complaints are resolved professionally
  • Maintain confidentiality and discretion
  • Participate in library programmes and events

Digital and ICT

  • Support customer technology requirements
  • Understand and teach others to use e-resource technologies
  • Understand and teach others to use self-check stations and other RFID technology
  • Computing and web-based skills and familiarity with current IT applications
  • Document library processes using Promapp
  • Knowledgeable and skilful at using social media


  • Navigate the Library Management System with competence
  • Check out materials to customers
  • Check in materials and prepare for re-shelving
  • Ensure material is accurately shelved and attractively displayed
  • Collect and resolve fines, damages and issues
  • Receipt payments and cash during circulation transactions
  • Respond to detailed queries and information inquiries
  • Provide back-up and training support for colleagues
  • Keep up to date with Library software and its evolving functions


  • Understand the principles and practices of collection development, reference services and sources for information retrieval
  • Collaborate with the Frankton Team Leader to maintain the currency of the Frankton collections
  • Process new library items (most items arrive shelf ready with order records already imported into the database)
  • Demonstrate accurate application of bibliographic record standards
  • Process the items using the Acquisitions module of the Library Management System
  • Develop extended, detailed knowledge of library collections and information to assist customers
  • Undertake daily interloan requests and monitor the interloans management system for interloan request problems, renewals and required actions at Frankton Library
  • Assign spine labels to items as required as per the QL Library Collection standard
  • Maintain the Queenstown Lakes Library Collections in a state of good repair as per the QL Library Collection standard
  • Support and facilitate district floating, rotating, stocktaking and deselection of prescribed collections
  • Be an expert in, and ambassador for the eResource collections
  • Collaborate with the Collections Librarian to monitor the exchange of resources between QL and CO Libraries in the Frankton branch
  • Collaborating with the Collections Librarian, assist with acquisitions for the collection


  • Participate and contribute
  • Support team members
  • Communicate effectively
  • Provide training as requested
  • Work collaboratively with colleagues to enhance team performance
  • Maintain an effective working relationship with CODC Libraries

Te Reo and Tikanga Māori
Support the development of Te Reo and Tikanga Māori cultural literacy within the district

Corporate Responsibilities

  • Build and demonstrate commitment to QLDC’s vision, values and services
  • Willingly undertake any additional duty required within the context of the position
  • Manage own personal health and safety and takes appropriate action to deal with workplace hazards, accidents and incidents
  • Comply with all legislative requirements
  • Adhere to QLDC’s Code of Conduct

Job description: (JD attached)

Contact email:
Date applications close: 28 August 2019